Terms & Conditions

1. Who We Are

These terms and conditions govern your use of this website and the purchase of coaching services provided by Nathaniel Hutchinson, Trinity Life Coaching Ltd, a coaching business based in the United Kingdom. By using this website or purchasing any of our services, you agree to these terms.

If you have any questions, please contact us at info@trinitylifecoaching.co.uk.

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2. Our Services

We offer high performance coaching services designed to help athletes rebuild confidence, mindset and performance after setbacks including injury, loss of form and confidence issues. Our current programmes are:

The Elite Comeback Program - an 8 week 1:1 coaching programme delivered online.

Full details of each programme, including what is included, are provided on our website and confirmed in writing prior to purchase.

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3. Important Health Disclaimer

Our coaching services are performance and mindset focused. They are not a substitute for medical treatment, physiotherapy, psychiatric care or any other form of clinical or therapeutic intervention.

If you are currently receiving treatment from a medical professional, physiotherapist or mental health practitioner, we strongly recommend you continue that treatment alongside any coaching work with us. Nothing within our programmes should be taken as medical or clinical advice.

If at any point during our work together we believe you would benefit from professional medical or mental health support, we will say so and encourage you to seek it. Your wellbeing always comes first.

By purchasing our services you confirm that you understand coaching is distinct from therapy or medical treatment.

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4. Purchasing Our Services

To purchase a programme, you will first be invited to complete a free performance audit call. This allows us to ensure the programme is the right fit for you before any money changes hands.

Following that call, if both parties wish to proceed, you will receive a written confirmation of the programme details, duration, price and payment terms. Your place on the programme is confirmed once payment or an agreed deposit has been received.

We reserve the right to decline to work with any individual if we believe our services are not appropriate for their needs.

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5. Pricing and Payment

All prices are displayed in pounds sterling and are inclusive of any applicable taxes unless otherwise stated.

Payment terms will be confirmed in writing prior to the start of your programme. We may offer payment in instalments at our discretion. Where instalments are agreed, all payments remain due regardless of whether you choose to continue attending sessions.

We reserve the right to change our prices at any time. Any price change will not affect a programme that has already been confirmed and paid for.

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6. Cancellation and Refund Policy

We understand that circumstances change. Our cancellation policy is as follows.

If you cancel more than 14 days before your programme start date, you are entitled to a full refund of any amount paid.

If you cancel between 7 and 14 days before your programme start date, you are entitled to a 50 percent refund.

If you cancel within 7 days of your programme start date, no refund will be issued. This is because preparation work, session planning and scheduling will have already taken place on your behalf.

Once a programme has commenced, no refunds will be issued for sessions already delivered. If you wish to pause or exit the programme early, please contact us directly and we will discuss your options on a case by case basis.

If we are required to cancel your programme due to unforeseen circumstances on our part, you will receive a full refund of all amounts paid or the option to reschedule at no additional cost.

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7. Rescheduling Sessions

We ask that you give at least 48 hours notice if you need to reschedule an individual session. Sessions cancelled with less than 48 hours notice may be forfeited at our discretion, except in genuine emergency circumstances.

We will always aim to be reasonable and flexible where possible. If you are going through a particularly difficult period, please just communicate with us and we will work something out.

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8. Confidentiality

Everything you share with us during coaching sessions is treated with complete confidentiality. We will not share your personal information, your story or anything discussed in sessions with any third party without your explicit consent.

The only exception to this is if we believe there is a serious and immediate risk to your safety or the safety of others, in which case we may be required to take appropriate action. We will always aim to discuss this with you directly in the first instance where it is safe to do so.

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9. Your Responsibilities

To get the most from our coaching programmes, we ask that you attend sessions punctually and prepared, engage honestly and openly with the process, complete any agreed tasks or exercises between sessions, and treat all communication with us with professionalism and respect.

Coaching is a collaborative process. The results you achieve are directly linked to the effort and commitment you bring. We will give you everything we have — we ask the same in return.

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10. Intellectual Property

All materials, worksheets, frameworks, audio content and resources provided as part of our programmes are the intellectual property of [Your Business Name]. They are provided for your personal use only and may not be shared, reproduced, sold or distributed without our written permission.

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11. Limitation of Liability

We are committed to delivering our services with care, professionalism and genuine commitment to your progress. However, coaching results depend on many factors including your own effort, circumstances and commitment, and we cannot guarantee specific outcomes.

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from your use of our services or website. Our total liability to you in connection with any programme shall not exceed the total amount you have paid us for that programme.

Nothing in these terms limits our liability for death, personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

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12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services following any changes constitutes your acceptance of the updated terms.